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API and Webhooks

Using Freshdesk

  • 211 Topics
  • 429 Replies

211 Topics

abren93
Apprentice
abren93Apprentice
asked in API and Webhooks

Freshdesk API get NAME or EMAIL of assignee

Hi, I need the name or email address of the “responder” (assignee) for each ticket returned by /api/v2/tickets. Thank you   

1
abren93
Apprentice
7 months ago
S
Apprentice
sarawomskiApprentice
asked in API and Webhooks

Ticket Automation - affected tickets

Currently, there is a way to see how many tickets are affected by each automation rule via API (seems like a count of all time and no way to filter based on date of occurrence). Is there a way via API to get a list of the tickets that were affected by these rules and when or is there is a way to see if an automation rule has run via ticket details? 

1
C
Contributor
7 months ago
C
Apprentice
CarlosQDApprentice
asked in API and Webhooks

Project management via API

Hi,I’m trying to create a new project or view an existing project with the API; but I keep receiving this answer:"The Project feature(s) is/are not supported in your plan. Please upgrade your account to use it."We have the Pro plan, is this feature only available in the Enterprise plan?Thanks!

0
C
Apprentice
7 months ago
dk_at_kandji
Apprentice
dk_at_kandjiApprentice
asked in API and Webhooks

Appending tags on a ticket instead of replacing

Is there a way to append tags to a ticket using the Update Ticket endpoint? Right now it seems to only replace the array of tags instead of adding.

0
dk_at_kandji
Apprentice
7 months ago
rasimm
Apprentice
rasimmApprentice
posted in API and Webhooks

FreshservicePS: Freshervice Powershell Module

Our company, Flycast Partners, is a Value Added Reseller (VAR) and Professional Services organization for ITSM.  We have implemented hundreds of Freshservice customers which almost always requires data migration, imports and integrations with applications.  As we leveraged Powershell frequently to solve issues, a Powershell module slowly evolved. The module is open-source on Github and hosted on the Microsoft Powershell Gallery for simple installation and is free to the public to support the Freshworks community. The module has all Freshservice API endpoints mapped to date and has built-in help documentation.  Here are some highlights on how the module extends and simplifies Freshservice administration:Automatic paging - running Get-FSTicket will return all pages without additional code.  Quickly connect to multiple instances - Create connections with New-FSConnection to Sandbox and Production instances.  Then quickly connect to instances with Connect-FS. Import data with simple comman

1
zachary.king
Skilled Expert
7 months ago
axay
Apprentice
axayApprentice
asked in API and Webhooks

Growth plan includes API support?

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to connect freshdesk with other applications like asana and all?

7
thomas432
Community Debut
7 months ago
MCPep
Apprentice
MCPepApprentice
asked in API and Webhooks

API / monitoring freshdesk through PRTG

I would like to monitor number of pending tickets remotely through some sort of API and show it in my PRTG network monitoring web map. I don’t need someone to hold my hand through the process, but a little poke in the right direction would be greatly appreciated. Do I need to pay for some freshdesk level to get the API? (that’s fine if so). I am currently the free user and can’t see anything that would help me accomplish this in settings.

0
MCPep
Apprentice
7 months ago
R
Apprentice
ravisinghApprentice
asked in API and Webhooks

Azure Data Factory Pipeline Failing on GET using Freshdesk REST API

Hi,we are using Azure Data Factory copy function to get data from Freshdesk and copy it to Azure Storage (Data Lake) using the REST API. This has recently stopped working with Bad Request error 400.The connection is successful it’s the getting the data bit from the Freshdesk view that is failing.Have there been any changes recently that could explain this? Interestingly the same thing in Microsoft Power Business Intelligence still works. Thank you in advance for any responses, much appreciated.Ravi

4
Majorcanada
Community Debut
7 months ago
JosvandenEnd
Contributor
JosvandenEndContributor
asked in API and Webhooks

Tool for API Documentation

Hi there,Just a question to create a discussion: we are looking for an tool to easily create API Documentation. We are very impressed by the way the Freshdesk API is documented. Does someone know which tool Freshworks uses to create these API documentations pages? If not, any other experiences with great tools to create API documentation?https://developers.freshdesk.com/Kind regardsJos van den End

0
JosvandenEnd
Contributor
8 months ago
nixu
Apprentice
nixuApprentice
asked in API and Webhooks

Bug in query with updated_at ?

Hi, I tried to fetch closed tickets older than 2 years with the following query:api/v2/search/tickets?query="updated_at:<%272021-09-01%27%20AND%20status:5"The API however returned tickets older than that, for instance a ticket with the updated_at field with the value "2021-09-06T10:11:59Z".Is this a bug or something I´ve misunderstood about queries?

0
nixu
Apprentice
8 months ago
Taylor
Contributor
TaylorContributor
asked in API and Webhooks

Where is the documentation for sending hypermedia to AWS through the API ?

I see the endpoint firing, and I see how that stream is constructed from the attachments sample, but it doesn’t use the normal Api endpoint auth, it only returns 403 Unauthorized whenever I try./api/_/attachments is the endpoint I’m referring to. How do we Authenticate with it ?

7
EthinixSalon
8 months ago
MDhaif1212
Apprentice
MDhaif1212Apprentice
asked in API and Webhooks

Get the user email instead of ID in the API call

Hi Team, Hope all is well, So basically, I’m trying to use fresh service API to create some integration for our use,  We have created a custom field called “Required Members” in the ticket requested items that it searches in the user's directory and take it as an input, like the below screenshot:  So basically, I’ve used an API call from the documentation to retrieve me the values of all the custom fields that we configured to this ticket, but for this field specifically it returns us the ID of the user which we don’t need it at the mean time, and instead we need to retrieve the email ID. Below is the response to the API call  HTTP API call that gets all the ticket details which is used:https://<site>.freshservice.com/api/v2/tickets/<ticket_ID>/requested_items You can let me know if you have any question. Thanks, 

0
MDhaif1212
Apprentice
8 months ago
J
Top Contributor
jpetersTop Contributor
asked in API and Webhooks

Intune App Invalid Azure Params

HelloI am trying to set up the Intune App and keep getting invalid params.  I followed the instructions, to no avail.  Has anyone had this issue and if so how were you able to correct it?

1
S
Skilled Expert
8 months ago
N
Apprentice
NettoPassaroApprentice
asked in API and Webhooks

API RateLimit Growth Plan

Hello,I'm getting "429 - Too Many requests" errors when trying to consume the FreshDesk API.My plan is Growth. Can't I use the API?Thanks

3
H
Skilled Expert
8 months ago
J
Apprentice
JamesWilsonGApprentice
asked in API and Webhooks

Posting an attachment to the outbound_email end point

I am trying to use RestSharp to call the outbound_email endpoint.If I don’t include an attachment I am able to post to the end point successfully, however when I do include an attachment using the code below it fails. var client = new RestClient(outboundEmail); var request = new RestRequest("", Method.Post); request.AddHeader("Authorization", "Basic " + Convert.ToBase64String(Encoding.Default.GetBytes(apiKey + ":X"))); string attachmentFilePath = filePath; byte[] attachmentBytes = File.ReadAllBytes(attachmentFilePath); request.AddHeader("Accept", "application/json"); request.AddHeader("Content-Type", "multipart/form-data"); request.AddFile("attachments[]", attachmentBytes, file.pdf, "application/pdf"); request.AddParameter("email", myEmail); request.AddParameter("subject", subject); request.AddParameter("des

0
J
Apprentice
8 months ago
M
Apprentice
marcusthestarApprentice
asked in API and Webhooks

How do I update department field on tickets based on the Requestor

I know i could maybe use API but i cant come up with the correct curl command to be able to do this as an example:all tickets submited by requester email : andrea@freshservice.comset the department field to 630currently the field is blank for x tickets 

0
M
Apprentice
9 months ago
rjagtap
Apprentice
rjagtapApprentice
asked in API and Webhooks

Create user with password

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and activate the user (through invitation link). Is there a way to add/update password of a user through API ?

0
rjagtap
Apprentice
9 months ago
C
Apprentice
collymoresApprentice
posted in API and Webhooks

Can't select an assigne in Jira ticket integration

When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.The only option that will allow to be selected is 'unassigned'. I've tried with multiple projects in Jira and they all behave the same. I can't select any users from the listOnly Unassigned is selectableWhen selecting any other users it just reverts to -- and I'm unable to create ticket

3
Amelia
Community Debut
10 months ago
yuvasri
Apprentice
yuvasriApprentice
asked in API and Webhooks

oauth access token

We are trying to make an API hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params 

1
yuvasri
Apprentice
10 months ago
AmiChat
Apprentice
AmiChatApprentice
asked in API and Webhooks

Create New Ticket from Google Sheet

Dear Team,Is there any way we can fire a new email from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).There is an application/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.Looking forward to your help. Regards,Amitav 

1
vinothkumar.manoharan
Skilled Expert
10 months ago
Priyadharshini
Apprentice
PriyadharshiniApprentice
asked in API and Webhooks

Is there any API to close ticket without madatory fields

Hi Team,Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields. Thanks in advance!Priyadharshini R

4
Priyadharshini
Apprentice
11 months ago
P
Apprentice
pjg_westApprentice
asked in API and Webhooks

Export all products to a Excel Workbook using the API

I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return but I am new to Power Query and I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work. 

1
seolinks786
Community Debut
11 months ago
fahadrs
Apprentice
fahadrsApprentice
asked in API and Webhooks

How to retrieve only published articles through the solutions API

Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles that are published, currently this api also return the Draft Articles in the API response I am using the following API End PointAPI End Point  /api/v2/search/solutions?term=[keyword]

1
cityprop
Community Debut
1 year ago
B
Contributor
Bharath RagurajaContributor
asked in API and Webhooks

In Freshdesk Getting 403 error: "You are not authorized to perform this action" while open or create the particular ticket

Whenever the Agent or Admin opened the particular ticket the following error is popping up “You are not authorized to perform this action”, We are using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. It is more priority for us, so please give us the solution as soon as possible.

6
Martin456
Community Debut
1 year ago
AbeSummers
Apprentice
AbeSummersApprentice
asked in API and Webhooks

How to add an existing asset to an existing ticket with the API?

Pretty much what the title says. I’ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn’t something I’ve been able to do.If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: $APIKey = 'MyApiKey'$EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null)))$Header = @{}$Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials))$parameters = @{ assets = @{ display_id = "8232" } }$Parameters = ConvertTo-Json $parametersinvoke-RestMethod -URI 'https://MyDomain.freshservice.com/api/v2/tickets/147710' -Headers $Header -ContentType "application/json" -Method PUT -Body $Parameters For clarity, that would make the JSON contents: { "assets": { "display_id": "8232" }}I probably am missing something bu

0
AbeSummers
Apprentice
1 year ago

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