Debunking the top 10 myths about Chatbots
CX and Customer Support
Recently active
Hello guys.i wanna says it will be alot easy for me if i can Sort by columns like: i can soft by subjectCan someone know how to do it?please show me how to do it.
Hi everyone,I’m exploring how to make better use of automation in Freshdesk to handle repetitive customer queries efficiently while maintaining a personalized touch in responses.For example, I’ve set up basic automation rules to send acknowledgment emails, but I’d love to know:Are there any advanced or creative automation workflows you’ve implemented? How do you strike a balance between automation and personalization in customer interactions? Any tips for using automation rules to improve team productivity or customer satisfaction?Looking forward to your suggestions and examples! 😊Thanks in advance!
I’ve been using Freshdesk now for 18 months and it’s great. We’re really seeing the benefits and starting to onboard more clients and products. However, with expanding this is now throwing up some problems as the products differ. For example I have two products, Product 1 where I want customers to sign up to the portal and have multiple interactions. Product 2, I want the customer to share information one a singular transaction and nothing more. The problem stems from the activation email, it will email both customers after 5 minutes and invite them to sign up.Product 1 has a need for this activation email, Product 2 does not and this creates confusion. If we could skip activation email via the automations (like we skip notification email) this will help solve my problem.
Hellstar Clothing is more than just a brand; it’s a lifestyle. Combining edgy designs with premium quality, Hellstar Clothing stands at the forefront of modern fashion. Whether you're rocking their streetwear-inspired hoodies, bold graphic tees, or trend-setting accessories, every piece exudes individuality and confidence.What sets Hellstar Clothing apart is its commitment to bold, boundary-pushing aesthetics that empower self-expression. Perfect for trendsetters and fashion enthusiasts, their collections offer a seamless blend of comfort and style, making them a staple for any wardrobe.From casual everyday wear to statement pieces that turn heads, Hellstar Clothing caters to those who dare to stand out. Elevate your wardrobe and embrace your unique style with Hellstar Clothing – where attitude meets fashion.Unleash your inner trendsetter and make your mark with Hellstar Clothing today!
2023 today, but emojis for Freshdesk is still out of office. R U serious?
Hello everyone, I'd like my Freshchat chatbot to be able to search my Fresh desk knowledge base for answers in natural language. It currently only finds answers from my FAQ.Would you have a solution for me? Thanks a lot!
When I reply to a customer on a ticket, I don't want it to CC my email box. Can I turn that off?
In the latest edition of the ‘Unleashing the Power of Marketplace Apps’ blog series, we are thrilled to share some excerpts from our recent discussion with Kristi Dennis, Digital Support Team Lead at Our Daily Bread Ministries (ODBM) on their usage of Freshworks Marketplace apps. Our Daily Bread Ministries ODBM, founded by Dr. Mart DeHaan in 1938, is a Christian organization based in Grand Rapids, Michigan. The non-profit organization is widely recognized for its production of various devotional publications, with Our Daily Bread being a flagship offering. Optimizing Customer Service Operations To optimize its customer service operations, ODBM relies on Freshdesk as its preferred platform. Additionally, they leverage several marketplace apps to complement Freshdesk's offerings and suit their unique needs. Let's delve into the apps that have proven instrumental in shaping their day-to-day activities. Enhancing Productivity and Efficiency ODBM has always prioritized creating a personal
On FreshDesk I want to verify a user for them. So I do NOT need to send them a verification email. Is this possible. I do not care if the users can login, I just want to open tickets for them. I need their emails verified but they always end up in SPAM so I have to phone them anyway. Whats the point of software if I have to phone them anyway?
We have 2 different departments using freshdesk. We do this by making them 2 different groups, each with a different email address to create the tickets. Staff in each group only see their own, and a few staff who are in both see both, it is super handy and we love it!Unfortunately, we can only set one requestor notification for our account.Is the recommendation to simply use Automations and make one that gets triggered when one group gets an email, and make a different one when another group gets an email?
Hi, we recently have a joint customer account in FreshDesk who now want to go their separate ways. Even though the mobile number has been deleted from the contact to create a new account for the other customer, any calls and text are still creating and logging under the previous joint account. We’re aware we can completely delete the contacts to start from scratch but we don’t want to loose previous tickets/communications with the customers. Is there a possibility to have a function allowing us to unmerge customers or tickets please?
Hi,it is possible to set a customer can see the tickets of other customers associated with the same company?EG customer AA (Company XX’s director) can see his ticket and also customer’s BB ticket (same company)
Good Day! Hi, i just want to ask if how can we set value of dependent field in custom fields via JSON Format.“custom_fields”: { “cf_cm_territory”: “{{tickets.cf_cm_territory}}”}how do i declare the cf_cm field?