Debunking the top 10 myths about Chatbots
Using Freshdesk
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how can we send a group notification email once a child ticket has been assigned to an agent group . to ensure that all relevant team members receive the notification promptly.
Ifo you have an email exchange with someone 6 months ago and they then reply to it now it only shows up as a wee blue flag customer responded on a very old email way back in the chain,How do you all keep track of those kinds of emails? IS there somewhere where you can see them coming in? Could we have the option to show replies as new messages in the email chain? Best Tom B.
Is there a way that Agents are able to see the ticket that they are the Requester/ Customer, and view the ticket as an Agent and not as the Customer?
Hi allI have a query regarding the portal login page.I work in a K-12 environment. I’ve set up SSO for agents and just creating it for staff (contacts)We only want staff to use SSO (Azure SAML) to login to the support portal. I want to remove the ‘Log in to support portal’ box with the email / password fields and just have the Sign in with SSO button as the default login page.The current email / password box is redundant and will only confuse staff. How can I remove it?Any help would be appreciated.Thanks!
We have lots of email addresses registred in the backend of Freshdesk (ticket receiving mail addresses). When replying to a ticket, the system picks one of these mail addresses as the sender of the response. How can we automate this, or change this, to one mail address of our choice?
Is there a possibility to move the ‘Tags’-field on the ticket page down (so not on top) or to hide it?
Hi, is there any way that we upload custom font type into Freshdesk? Because we want to follow our company’s font to reply the customer. but the font is not in the default list.
How can I change the visibility of a service catalog for only certain customers
The buttons should be above (where the arrow is) but now they have moved and are covering up my contact edit button, how can I fix this?
Hi our company is currently using the onboarding users in the portal page my manager has a requirement that if the person being hired is from Finance or Accounts department then the additional dropdown field will enable and vice versa. We also use workflow for onboarding, how will you fix this one? Expressions or condition on work flow? Thanks
Our emails are not reaching to the clients since today morning, we changed the custom mailbox password as well but still facing the issue
Hi, I have about 40 agents on our Freshdesk system.We have about 120 different Companies for which we answer tickets for.Can I limit access to certain customers for specific agents? The only way I can see this can be done is by creating 120 groups.Thanks. Jon
Our company recently adopted Freshworks CRM to manage customer relationships and sales processes. However, we also use various other business tools like email marketing platforms, accounting software, and project management apps. To enhance efficiency and ensure seamless data flow across these platforms, I need to integrate Freshworks CRM with these tools. I'm looking for guidance on the best integration methods, potential challenges, and how to troubleshoot common issues that might arise during the integration process. Additionally, I want to understand the benefits of these integrations and any specific APIs or connectors that are recommended for this purpose.
We’ve tried sending the activation email multiple times to our new user and it doesn’t go through and there doesn’t seem to be any way around this
We have a lot of companies that are no longer with us and contacts that are no longer with the companies. We dont want to delete them as we require the history.Currently we put a ‘z’ in front of the company name or client name, however when searching these listings come up so not really efficient.Are we able to archive these companies/contacts it would make things a lot easier.
I don’t like how a user can mistype the default email address and create new/potentially invalid requester records. I want that to be a lookup over requesters. In what way can we bypass the default behavior? Other areas allow user lookups with the type ahead/search control.